Product
Are your products cruelty-free?
Never tested on animals.
Are your products vegan?
Yes, vegan.
Are your products gluten-free?
Yes, they are gluten-free.
Packaging
Is your packaging compostable?
Yes! The bag is made of pure biodegradable materials, does not contain plasticizers, and does not produce any harmful substances. It
is an organic matter, and if it burns sufficiently, only carbon is left.
Community
Who is Gen Z?
Researchers and popular media use the mid to late 1990s as starting birth years and the early 2010s as ending birth years. Most members of Generation Z are children of Generation X.
What does inclusivity mean to SAM+LEO?
While SAM+LEO was created to serve a gap in the market, the products can be used by all humans. Gen Z are our future leaders, and we want to ensure all voices are heard. We use our social media and public voice to include all genders, races, ages and body types.
Orders
What if my package is damaged or missing?
No worries ✦ we got you covered!
Email us: hi@shopsamandleo.com
Do you ship internationally?
Yes, but for an additional fee.
How can I track my order?
We'll send you an email when you place your order and we'll send a follow-up email with your tracking link after the order has been shipped!
If you can't find that tracking email, you can find your tracking link on your Account Page.
If you don't see updates on the tracking page, please note that your shipment is still moving, but it can take time to show progress.
Have more questions? Please email us hi@shopsamandleo.com
How long until I receive my order?
Currently shipping in 2-5 days.
If you have questions email us: hi@shopsamandleo.com
Returns
What is your return policy?
100% real. Only kindness. We want happy supporters. You may return your purchase at any time for a full refund.
What is your refund policy?
We like happy people. If you don't like our product, please send it back for a full refund (minus shipping costs). Please contact us to begin the refund process at hi@shopsamandleo.com.
Service
What's the best way to reach us?
hi@shopsamandleo.com
I have a question about my product.
Happy to help!
Please email us hi@shopsamandleo.com
